FAQs

What are your banners made of?

Our banners are printed in full colour on a 500gsm vinyl banner material so are suitable for both indoor and outdoor use.

 

How much does postage cost?

We offer fixed shipping rates within Australia.

Standard delivery is $9.90 per order.

Express delivery is $16.90 per order.

Priority express delivery is $24.90 per order. We will print and post the same day provided the order is placed by 12pm EST. This method does not apply to banners complete with stands.

Standard delivery is $24.90 for banners complete with stands. Priced per item, due to the extra weight and packaging sending these items.

Express delivery is $49.90 for banners complete with stands. Priced per item, due to the extra weight and packaging sending these items

Please note that express delivery is not guaranteed overnight to all areas within Australia. Most metro areas are covered, however it is the customer's responsibility to check with Australia Post if unsure.

 

How do I pay and how do I check if the payment was successful?

You can check your order via the ‘My Account’ section. This will give you all the information you should need about the status of your order.

We accept payment via Paypal or credit card. Your card information is transmitted over a secure server using SSL technology.

 

How long does it take to receive an order?

Generally orders are shipped within 2-3 days of placing your order. Postage time then needs to be considered after this. Express post is a guaranteed overnight service to most locations (regional areas excepted – please check with Australia Post). Standard post time will depend on your location in relation to Melbourne (where the orders are posted from). We will provide a tracking number once your order is posted. Please refer to ‘My Account’ to access this information.

 

Can I get a proof of my banner?

There are many options for previewing your banner during the design process and at checkout. However, a proof can be supplied but will incur a small additional fee and will only be sent via email. If required the proof will be emailed to you within 1-2 days of order placement.

 

What are your recommendations with regards to images or artwork?

We accept the following formats for artwork – eps, ai, pdf, psd, jpg (high resolution). Please ensure that all fonts are converted to outlines or curves. Images files (jpg, psd, tif) become blurry when enlarged. Please supply the best quality of these in terms of resolution. Thumbnail sized images (example are images supplied from Facebook) are not good enough to reproduce on to large prints like banners.

If supplying your own artwork, set the size in proportion to the exact size of the banner you require. A 3cm edge allowance is also recommended.

 

Do the banners come with holes or eyelets?

To keep our costs to customers down, we do not include eyelets with banner orders. They can be ordered separately at the checkout if required.

Banners can be placed onto walls using Blutak or similar 3M products. If using Blutak be sure to use enough along the length of the banner (and not just four corners).

 

What if I need to cancel my order?

If, for any reason, you wish to cancel your order you must contact us within 12 hours of placing your order as work commences on orders almost immediately after order placement. If your products have not gone into production we will provide a refund.

 

Do you do custom sizes?

Yes, we can print any custom size you require. If you cannot find what you are looking for on our website please contact us so that we can help you.

 

What is your return policy?

Please refer to this section on the Terms and Conditions page or click here.

 

How do I contact you?

We want you to be completely satisfied with our products and we welcome your comments and feedback. Please see our Contact Us page of the website.